Terms and conditions
Effective Date: September 23, 2026
Welcome to The Forged Phoenix
These Terms and Conditions govern the website, services, programs, sessions, classes, digital materials, and other offerings provided by Bate Consulting, LLC, doing business as The Forged Phoenix.
“The Forged Phoenix” is an assumed name registered by Bate Consulting, LLC. Throughout these Terms, “The Forged Phoenix,” “we,” “us,” and “our” refer to Bate Consulting, LLC, doing business as The Forged Phoenix. “Client,” “you,” and “your” refer to the person using the website, booking or purchasing services, or participating in any offering.
The Forged Phoenix is owned and operated by Amanda Bate in Oakland County, Michigan. Services may be provided virtually or in person.
By checking a box at booking or checkout, electronically signing an agreement, booking or purchasing a service, participating in a service, or continuing to use this website or our services after these Terms are made available, you agree to these Terms and Conditions.
Services
The Forged Phoenix provides complementary wellness and personal-support services that may include:
Energy-based wellness practices;
Emotion Code®, Body Code®, and Belief Code® sessions;
Phoenix Flow Qigong;
Nervous-system regulation support;
Guided self-reflection;
Wellness education;
Emotional wellness and personal-development support;
Mind-body practices; and
The Phoenix Transformation Method™.
Services may support adults who are navigating emotional overwhelm, grief, burnout, chronic stress, difficult relationship experiences, emotionally abusive relationship recovery, trauma-related patterns, people-pleasing, self-doubt, or major life transitions.
Individual experiences, needs, and outcomes vary. The Forged Phoenix does not promise or guarantee any particular result.
Scope of Services and Scope of Practice
The Forged Phoenix offers complementary wellness support, education, and personal-development services. Services may be intended to support relaxation, self-awareness, emotional processing, personal reflection, nervous-system regulation, and general well-being.
The Forged Phoenix does not:
Diagnose any medical, psychological, psychiatric, or mental health condition;
Treat, cure, prevent, or heal any disease, disorder, or medical or mental health condition;
Provide psychotherapy, counseling, psychology, psychiatry, nursing, medical care, physical therapy, or other licensed healthcare services;
Conduct clinical, psychological, psychiatric, medical, or diagnostic assessments;
Provide crisis intervention or emergency mental health services;
Prescribe, recommend, adjust, or discontinue medication;
Provide medical, psychological, psychiatric, legal, tax, or financial advice; or
Represent that energy-based practices or wellness services are a substitute for licensed healthcare.
The Forged Phoenix is not a licensed healthcare provider. No physician-patient, nurse-patient, therapist-client, counselor-client, psychologist-client, or other licensed healthcare relationship is created by using the website or participating in services. Participation does not create a licensed professional or clinical relationship between you and The Forged Phoenix or Amanda Bate.
You should consult an appropriately licensed healthcare professional regarding any medical or mental health concern. You should not delay seeking professional care, discontinue treatment, or change medication based on information received from The Forged Phoenix.
If you are experiencing a medical or mental health emergency, are in immediate danger, or may harm yourself or another person, call 911, contact an appropriate emergency service, or contact a crisis resource immediately. The Forged Phoenix does not provide emergency services.
Medical and Mental Health Disclaimer
Information shared during sessions, on this website, through email, on social media, in classes, in programs, or in other materials is provided for educational, complementary wellness, and personal-development purposes only.
The Forged Phoenix does not diagnose, treat, cure, or prevent medical or mental health conditions, including post-traumatic stress disorder, complex post-traumatic stress disorder, anxiety, depression, or any other condition.
References to trauma, grief, burnout, chronic stress, emotionally abusive relationships, narcissistic relationship dynamics, or related experiences describe areas in which clients may seek general wellness support. They do not mean that The Forged Phoenix provides clinical treatment, diagnosis, or specialized medical or mental health care for those conditions or experiences.
You should continue working with qualified medical, mental health, and other licensed professionals as appropriate. You should not stop medication, discontinue treatment, or make medical decisions based solely on information provided by The Forged Phoenix.
Eligibility
The Forged Phoenix’s services are offered to adults who are at least 18 years old.
By using the website or booking or participating in services, you represent that:
You are at least 18 years old;
You have the legal capacity to enter into these Terms;
You are acting for yourself and not on behalf of an undisclosed minor; and
The information you provide is accurate and complete.
The Forged Phoenix does not knowingly offer services to minors or knowingly collect personal information from anyone under 18. If you believe that a person under 18 has provided personal information or attempted to book services, contact us so that we can take appropriate steps.
Client Responsibility
Participation in services is voluntary. You are responsible for deciding whether a service is appropriate for you and for monitoring your own physical, emotional, and mental well-being.
You agree to:
Provide accurate information;
Inform The Forged Phoenix of any relevant physical, emotional, or wellness concerns before participating;
Communicate openly if you feel uncomfortable or wish to pause or stop;
Participate only within your personal comfort level;
Follow appropriate guidance from your licensed healthcare providers;
Seek licensed medical or mental health care when appropriate; and
Avoid using services as a substitute for professional healthcare or emergency support.
You understand that emotional reflection, personal-growth work, energy-based practices, and movement practices may sometimes produce temporary emotional or physical discomfort. You accept responsibility for your decision to participate and for seeking appropriate care when needed.
The Forged Phoenix does not guarantee any specific result, improvement, healing, transformation, or other outcome.
Appointments and Scheduling
Appointments are reserved specifically for each client.
You are responsible for:
Selecting an appointment time that you can attend;
Providing accurate contact and scheduling information;
Being available at the scheduled time;
Ensuring that any necessary device, internet connection, software, camera, microphone, or other technology is functioning for virtual services; and
Providing a safe and reasonably private environment for virtual sessions.
If you arrive late, the session may still end at the originally scheduled time so that subsequent appointments are not disrupted. The full session fee may still apply.
Appointments may be conducted by Zoom, telephone, video platform, or another remote service selected by The Forged Phoenix.
Cancellation, Rescheduling, No-Shows, and Refunds
The Forged Phoenix requires at least 24 hours’ advance notice to cancel or reschedule an appointment.
Timely Cancellations and Rescheduling
Appointments canceled or rescheduled with at least 24 hours’ notice may be moved to another available appointment time without penalty.
Unused individual sessions may be eligible for a refund if the refund is requested before the scheduled appointment and the request complies with the applicable Cancellation & Refund Policy.
Late Cancellations
Appointments canceled or rescheduled with less than 24 hours’ notice may be charged in full.
If the appointment is part of a prepaid package or program, the session may be considered used and forfeited. A forfeited session is non-refundable.
No-Shows
If you do not attend a scheduled appointment and do not provide advance notice, the appointment may be charged in full.
For prepaid packages or programs, a missed appointment may be considered a used and forfeited session. A forfeited session is non-refundable.
Late Arrivals
If you arrive late, the session may still end at the scheduled end time. The full session fee may still apply.
Emergencies and Extraordinary Circumstances
Exceptions may be considered on a case-by-case basis for an emergency or extraordinary circumstance. Any exception is discretionary and does not modify the policy for future appointments.
Cancellations by The Forged Phoenix
If The Forged Phoenix cancels or reschedules an appointment, we will offer another available appointment time. If an appropriate replacement appointment cannot be arranged, any payment made specifically for that session will be credited or refunded as appropriate.
Refunds
Payments for completed sessions are non-refundable.
Unused individual sessions may be eligible for a refund if requested before the scheduled appointment and otherwise permitted by the Cancellation & Refund Policy.
Refund requests for unused portions of prepaid packages or programs will be reviewed on a case-by-case basis unless different written terms were provided and acknowledged at the time of purchase.
Completed sessions and sessions forfeited because of a late cancellation or no-show are non-refundable.
Any approved refund will ordinarily be issued to the original payment method within 10 business days after approval, subject to payment-processor requirements. Refunds may be reduced by the value of services already provided and any non-refundable processing fees disclosed at the time of purchase.
The Cancellation & Refund Policy is incorporated into these Terms. If the Cancellation & Refund Policy provides more specific terms for a particular purchase, those specific terms will apply, subject to applicable law.
Payments
Payment is due at booking, checkout, or according to any written payment plan provided for the applicable service or program.
By submitting payment information, you authorize Bate Consulting, LLC, doing business as The Forged Phoenix, and its payment processor to charge the selected payment method for the services purchased.
Prices may change at any time. A price change will not affect services that have already been purchased and paid for unless otherwise stated in written program-specific terms.
Card-on-File Authorization
By booking or purchasing services, you expressly authorize The Forged Phoenix or its payment processor to charge the payment method on file for:
Late-cancellation fees;
No-show fees;
Unpaid balances;
Amounts due under an applicable payment plan; and
Other charges expressly authorized by these Terms or the written terms provided at purchase.
The authorization applies to the payment method provided during booking or checkout, including a card saved by the applicable booking or payment platform. You agree to maintain a valid payment method on file and to update it if necessary.
Charges will remain subject to applicable law, any applicable payment-processor requirements, and any non-waivable consumer cancellation or refund rights.
FSA and HSA Payment Cards
Clients may use a Flexible Spending Account or Health Savings Account payment card at their own election and risk.
The Forged Phoenix makes no representation or warranty that its services qualify as eligible medical expenses under Section 213(d) of the Internal Revenue Code or under any applicable FSA or HSA plan.
Determining whether a service is eligible is solely the client’s responsibility and may depend on the client’s plan administrator, administrator rules, documentation requirements, and applicable tax law.
The Forged Phoenix does not provide tax, legal, medical, benefits, or FSA/HSA eligibility advice. Clients should consult their plan administrator or qualified tax professional before using an FSA or HSA payment card.
Programs and Packages
The Forged Phoenix may offer packages and structured programs, including the following:
Phoenix Rising
Phoenix Rising is a six-week wellness-support journey that includes three private 60-minute sessions and is offered at a listed price of $700, subject to the terms displayed at purchase.
Rise and Reclaim
Rise and Reclaim is a twelve-week wellness-support program that includes six private 60-minute sessions and is offered at a listed price of $1,400, subject to the terms displayed at purchase.
Program offerings, pricing, session format, and availability may change before purchase.
Before or at the time of purchase, The Forged Phoenix will provide program-specific terms addressing applicable details, which may include:
Session frequency;
Program start and end dates;
Session expiration dates;
Scheduling requirements;
Payment plans;
Included and excluded services;
Rescheduling and cancellation terms;
Program participation requirements; and
The scope of support provided.
Program-specific terms must be provided to and acknowledged by the client in writing at the time of purchase. Only written program-specific terms that are provided and acknowledged at or before purchase control over these general Terms for that particular program. Oral statements or informal communications do not modify these Terms unless confirmed in writing by The Forged Phoenix.
Clients are responsible for scheduling and participating in included sessions within the applicable program period. Completed or forfeited sessions are non-refundable unless otherwise required by applicable law or stated in the applicable written program terms.
Confidentiality
The Forged Phoenix makes reasonable efforts to keep information shared during private sessions confidential and uses information in accordance with the Privacy Policy.
The Forged Phoenix is not a licensed healthcare provider. Communications with The Forged Phoenix are not protected by physician-patient, therapist-client, psychologist-patient, attorney-client, or other legal or healthcare privilege.
Confidentiality may be limited, or information may be disclosed when:
Disclosure is required by law, regulation, legal process, subpoena, or court order;
Disclosure is necessary to address a serious risk of imminent harm to the client or another person;
Disclosure is required by a mandatory reporting obligation;
There is suspected child abuse or neglect that must be reported under applicable law, including MCL 722.623 where applicable;
There is suspected abuse, neglect, or exploitation of a vulnerable adult that must be reported under applicable law;
Disclosure is necessary to protect the rights, safety, or property of The Forged Phoenix, a client, or another person;
Disclosure is necessary to investigate suspected fraud, abuse, misconduct, or security concerns; or
Disclosure is reasonably necessary for service providers to operate the business or provide requested services, as described in the Privacy Policy.
Electronic communication, email, video calls, online scheduling, payment systems, and other digital platforms carry privacy and security risks that cannot be completely eliminated.
HIPAA and Privacy
The Forged Phoenix is not a HIPAA-covered entity or HIPAA business associate. The Forged Phoenix does not provide HIPAA-regulated healthcare services.
Information provided to or collected by The Forged Phoenix is handled under the Privacy Policy and applicable law, not under HIPAA.
Clients should avoid sending highly sensitive medical or mental health information through general website forms, ordinary email, or other unsecured communication channels unless necessary.
The Privacy Policy explains the categories of information collected, how information is used and shared, data retention, security practices, cookies, analytics, third-party services, and available privacy choices.
Recording
Neither party may audio record, video record, photograph, capture, transmit, or otherwise record a session, including by screen recording, without the prior written consent of the other party.
If a recording is approved, the written consent should identify the purpose, scope, storage method, permitted use, and retention period for the recording.
A client’s refusal to consent to recording will not by itself affect the client’s ability to receive services.
Testimonials and Results
Testimonials, reviews, case examples, and client experiences reflect individual experiences and are not guarantees that another client will have the same or similar experience.
No specific outcome, improvement, healing, transformation, or other result is promised or guaranteed.
If a client voluntarily provides a testimonial, review, or statement and separately consents to its use, the client grants Bate Consulting, LLC, doing business as The Forged Phoenix, permission to use the client’s name, likeness, image, voice, testimonial, statement, and related content in connection with the business, including on the website, social media, advertising, educational materials, and other marketing channels.
The client may request revocation of this permission at any time by contacting The Forged Phoenix at [amanda@theforgedphoenix.co]. Revocation applies prospectively to future use and does not require The Forged Phoenix to remove materials that have already been printed, distributed, published, archived, or reposted before the revocation request, to the extent permitted by law.
The Forged Phoenix will not represent that a testimonial is typical or guaranteed and may identify testimonials as individual experiences.
Qigong and Movement-Based Services
Participation in Phoenix Flow Qigong or any other movement-based practice is voluntary.
You are responsible for determining whether participation is appropriate for your physical condition and circumstances. When appropriate, consult a qualified healthcare professional before beginning a new movement, breathing, meditation, or wellness practice.
You agree to:
Work within your own comfort level;
Avoid movements or practices that cause pain, dizziness, shortness of breath, distress, or other concerning symptoms;
Stop immediately if you experience concerning symptoms;
Inform The Forged Phoenix of relevant limitations before participating; and
Follow appropriate medical guidance.
The Forged Phoenix is not responsible for injury, illness, aggravation of a condition, or other harm resulting from participation beyond your personal limits, failure to follow instructions, failure to disclose relevant information, or failure to obtain appropriate medical guidance.
Assumption of Risk
By participating in services, you acknowledge that wellness activities, energy-based practices, emotional processing, self-reflection, Qigong, breathing exercises, meditation, and personal-development work may involve physical, emotional, or psychological discomfort.
You voluntarily choose to participate and accept responsibility for monitoring your own well-being. You understand that individual responses vary and that The Forged Phoenix does not guarantee a particular experience or result.
You agree to seek appropriate licensed medical or mental health care whenever needed.
Remote and Virtual Services
Some services may be provided remotely through Zoom, telephone, email, online scheduling platforms, or other virtual services.
By participating in remote services, you acknowledge that remote communication may involve:
Internet outages;
Device or software failure;
Platform interruptions;
Audio or video problems;
Delayed or interrupted communications;
Privacy risks;
Unauthorized access; and
Other technical or security risks outside The Forged Phoenix’s reasonable control.
The Forged Phoenix is not responsible for interruptions caused by internet outages, device failure, platform disruption, third-party service providers, or other circumstances outside its reasonable control.
You are responsible for maintaining a reasonably private and safe environment for your participation.
Intellectual Property
All original content associated with The Forged Phoenix, including written materials, website content, educational resources, graphics, worksheets, program materials, frameworks, branding, trade names, logos, and the Phoenix Transformation Method™, is owned by Bate Consulting, LLC unless otherwise stated.
Materials provided to clients are for the client’s personal, non-commercial use only. No client receives ownership of or a license to reproduce, publish, distribute, sell, modify, teach, license, or commercially exploit any materials or methodology.
Without prior written permission, clients may not:
Copy or reproduce materials;
Republish or distribute materials;
Share program materials with third parties;
Use materials to create competing services or products;
Teach or commercially apply the Phoenix Transformation Method™; or
Remove copyright, trademark, or other proprietary notices.
All rights not expressly granted are reserved by Bate Consulting, LLC.
Third-Party Trademarks and Modalities
Emotion Code®, Body Code®, and Belief Code® are trademarks of their respective owners, including Discover Healing.
The Forged Phoenix and Amanda Bate are independent practitioners and are not affiliated with, sponsored by, endorsed by, or acting as agents of Discover Healing or any owner of those trademarks, except as may be expressly stated in a separate written agreement.
The Forged Phoenix does not claim ownership of any third-party methodology, trademark, system, or intellectual property.
Any required disclaimer, attribution, usage restriction, or other wording contained in an applicable practitioner agreement for Emotion Code®, Body Code®, Belief Code®, or another third-party modality is incorporated into these Terms by reference. If a required practitioner-agreement provision conflicts with these Terms, the required provision controls to the extent of the conflict.
Website Information
Information provided on the website is for general educational and informational purposes only.
Although reasonable efforts are made to keep website content accurate and current, The Forged Phoenix does not warrant that website content will always be complete, accurate, current, reliable, or error-free.
The website may include links to third-party websites, booking systems, payment processors, video platforms, social media platforms, or other services. Bate Consulting, LLC and The Forged Phoenix are not responsible for the content, security, availability, terms, or privacy practices of third-party services.
Limitation of Liability
To the fullest extent permitted by applicable law, Bate Consulting, LLC, doing business as The Forged Phoenix, and its owner, practitioners, employees, contractors, agents, and representatives will not be liable for indirect, incidental, special, exemplary, consequential, or punitive damages, or for loss of profits, revenue, goodwill, data, business opportunity, or anticipated savings arising out of or related to:
Use of the website;
Participation in services;
Reliance on information provided by The Forged Phoenix;
Technical interruptions;
Third-party platforms;
Unauthorized access to electronic communications;
Personal decisions or actions taken by a client; or
Any other matter connected with the website or services.
To the fullest extent permitted by law, the aggregate liability of Bate Consulting, LLC and The Forged Phoenix for any claim arising out of or relating to a service will not exceed the amount the client paid to The Forged Phoenix for the specific service giving rise to the claim.
The limitations in this section apply regardless of the legal theory asserted, including contract, tort, negligence, statutory claim, or another theory, and even if The Forged Phoenix has been advised of the possibility of the damages.
Nothing in these Terms limits liability or rights that cannot legally be waived, excluded, or limited under Michigan law.
Right to Refuse or Discontinue Services
Bate Consulting, LLC and The Forged Phoenix reserve the right to decline, pause, discontinue, or terminate services when appropriate.
This may include circumstances involving:
Abusive, threatening, discriminatory, or harassing behavior;
Unsafe conduct;
Repeated policy violations;
Nonpayment;
Misuse of materials;
Inappropriate or disruptive conduct;
A conflict of interest;
A request for services outside the scope of services offered; or
Circumstances in which continued participation may not be appropriate.
When appropriate, The Forged Phoenix may encourage a client to seek support from another qualified professional or appropriate emergency resource.
If The Forged Phoenix terminates a prepaid service before the service is provided, any refund or credit will be handled in accordance with the applicable written policy and applicable law.
Force Majeure
Bate Consulting, LLC and The Forged Phoenix will not be responsible for delay, interruption, or failure to provide services caused by events beyond reasonable control, including:
Severe weather;
Illness or incapacity;
Natural disasters;
Utility failures;
Internet outages;
Platform or technology disruptions;
Government actions;
Public emergencies;
Labor disputes;
Security incidents;
Transportation disruptions; or
Other unforeseen circumstances.
The Forged Phoenix will make reasonable efforts to communicate with affected clients and, when appropriate, offer rescheduling, credit, or another reasonable remedy.
Acceptance of Terms and Electronic Signatures
A client accepts these Terms by any of the following:
Checking a box indicating acceptance during booking or checkout;
Signing these Terms or another agreement electronically;
Booking or purchasing services after being given access to these Terms;
Participating in a service after receiving or being directed to these Terms; or
Continuing to use the website or services after these Terms are posted or provided.
The parties agree to conduct transactions electronically. Under Michigan’s Uniform Electronic Transactions Act, including MCL 450.837 and related provisions, an electronic record or electronic signature will not be denied legal effect or enforceability solely because it is electronic.
An electronic signature, checkbox, click-through acceptance, typed name, electronic acknowledgment, or other electronic process adopted with the intent to sign or accept may constitute a valid signature or acceptance. Electronic records may be retained and used as evidence of the parties’ agreement.
You consent to receive these Terms, notices, invoices, receipts, policies, and other transaction-related communications electronically. You are responsible for maintaining access to the email address and contact information provided to The Forged Phoenix.
Dispute Resolution and Governing Law
These Terms and any dispute arising out of or relating to the website, services, or relationship between the parties are governed by the laws of the State of Michigan, without regard to conflict-of-law principles.
Before filing a court action, the parties will consider in good faith whether a voluntary, non-binding mediation may help resolve the dispute. Neither party is required to agree to mediation, and neither party is required to mediate before seeking urgent injunctive or equitable relief.
If the parties voluntarily agree to mediation, mediation costs will be shared equally unless the parties agree otherwise in writing.
Except for claims properly filed in small claims court, any court action relating to these Terms, the website, or services must be brought exclusively in the state courts or circuit courts located in Oakland County, Michigan. Each party consents to personal jurisdiction and venue in those courts, subject to applicable law.
Either party may pursue a claim that is properly within the jurisdiction of Michigan small claims court or a district court’s small claims division. Filing or pursuing a claim in an authorized small claims forum does not waive any right or remedy that cannot legally be waived.
Nothing in this section prevents a party from seeking emergency or urgent injunctive or equitable relief from a court with appropriate jurisdiction.
Changes to These Terms
Bate Consulting, LLC may update these Terms from time to time as the website, services, technology, business practices, or legal requirements change.
The revised Terms will be posted on the website with an updated effective date unless otherwise stated. Changes will apply prospectively and will not alter services already purchased except as permitted by applicable written program terms or law.
Continued use of the website or services after revised Terms are posted constitutes acceptance of the revised Terms.
Severability
If any portion of these Terms is found to be invalid, unlawful, or unenforceable, that portion will be enforced to the fullest extent permitted by law or severed as necessary. The remaining provisions will remain in effect.
Entire Agreement
These Terms, together with the Privacy Policy, Cancellation & Refund Policy, any applicable program-specific terms, payment-plan terms, consent forms, and other written agreements provided for a particular service, constitute the entire agreement between the client and Bate Consulting, LLC regarding the applicable website use or services.
If written program-specific terms are provided to and acknowledged by the client at or before purchase, those terms control over these general Terms only to the extent of a direct conflict for that particular program.
No oral statement, informal communication, advertisement, or prior course of dealing modifies these Terms unless confirmed in writing by Bate Consulting, LLC.
Contact Information
Questions regarding these Terms, the website, or services may be directed to:
Bate Consulting, LLC
DBA The Forged Phoenix
Amanda Bate
Email: amanda@theforgedphoenix.co
Website: www.theforgedphoenix.co